Refund Policy
This refund & payment processing policy applies only to this website (the "Site"). If you do not accept this policy, you must not transact with this site.

Credit Card information

We do not collect or store your credit card details. The credit card service is provided by using their PCI compliant card processing services. does not operate a telephone or mail order service. No one from will ever ask you for your payment details. If you are asked for your payment details other than via the secure website payment page please inform us on

Collection of Personal Information

We collect personal information from you (such as name, address, telephone number, email address etc) when you complete registration or enquiry forms or send emails to us. Please do not submit your personal information to us if you do not wish us to collect it. For more information please refer to the privacy policy.

Collection of Other Information

In addition to personal information, we may collect information about you automatically when you visit the Site. The collection of information may involve the use of cookies and web beacons. A web beacon is a small graphic image placed on a web page that is designed to allow us to monitor traffic on the Site. A cookie is a small text file that is placed on your computer's hard drive by your web browser when you first visit the Site. The cookie allows us to identify your computer and find out details about your last visit. Most internet browsers accept cookies automatically, but usually you can alter the settings of your browser to erase cookies or prevent automatic acceptance if you prefer. If you choose not to receive our cookies, we cannot guarantee that your experience with the Site will be as quick or responsive as if you do receive cookies. For more information please refer to the privacy policy.

The information collected by cookies and web beacons is not personally identifiable, it includes general information about your computer settings, your connection to the internet e.g. operating system and platform, IP address, your browsing patterns and timings of browsing on the Site and geographical location. For more information please refer to the privacy policy.

Use of Your Information

By using this Site, you agree that we may collect, hold, process and use your information (including personal information) for the purpose of providing you with the Site services and developing our business which shall include (without limitation):
  1. Personalising your visits to the Site and developing the design and style of the Site to improve the services provided to you
  2. Informing you about the latest changes to the Site, or products, services or promotional offers that you might find interesting
  3. Communicating (and personalising such communication) with you
  4. Informing you if you have been successful in any Site competitions or promotions
  5. Compiling customer reviews
  6. Conducting market research
  7. Carrying out statistical, technical and logistical analysis

Exchanges, Refunds, upgrades and downgrades

The site does not offer any refunds of any kind on the advertising services and is billed monthly in advance, That being said if the client is upgrading midway through an existing months service then a discount may requested and be applied on the upgraded package.

Sharing Your Personal Information
By using the Site, you agree that we may disclose your personal information to any company within the Sandcastles Investment Group Limited companies.

Subject to obtaining your consent, we may also supply personal information about you to third parties.

We reserve the right to disclose your personal information to comply with applicable laws and government or regulatory bodies' lawful requests for information. We may transfer, sell or assign any of the information described in this policy to third parties as a result of a sale, merger, consolidation, change of control, transfer of assets or reorganisation of our business.


The client can cancel the advertising package at any time no refund will be given for unused days.

Trail Packages

A client can use the 30 day free trial only once. Attempts to defraud the website into setting up a second or more 30 day trial account will result in being charged for the months advertising on the concerned package.

Safeguards and Security

No data transmission over the internet can be entirely secure, so we do not guarantee the security of your personal information and/or use of the Site. However, we use reasonable endeavours to protect the security of your personal information from unauthorised access or use by using encryption technology. In addition to these safeguards, your personal information is protected in the UK by the Data Protection Act 1998. This provides that the information which we hold about you should be processed fairly and lawfully, should be accurate, relevant and not excessive, not be retained for longer than is necessary and, if applicable, be kept up to date. For more information on the Data Protection Act 1998 and your related rights please see

Accessing Your Personal Information
If you wish to review or receive copies of the personal information we hold about you, or have any other queries please write to us (including full details of your request) at:

Sandcastles Investment Group Limited
Office 307, Tiffany Tower, JLT, Dubai

We may charge an administration fee in relation to fulfilling a request for access to personal information.

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Advanced Dubai Maps
Our Advanced maps give you detailed information such as Plot numbers, Building Pictures, Location and Views.